Complaints Policy

Handling Concerns & Feedback

Assisted Living Plano TX is dedicated to delivering professional Senior Home Care and Assisted Living solutions while treating all client concerns seriously. If our service falls short, we are committed to resolving matters fairly and promptly.

Submitting a Concern

We have a process in place to address issues quickly. To file a complaint, please contact us at support@assistedlivingplanotx.com.

How We Manage Issues

Every complaint is handled respectfully and without bias. We will keep you informed as we review and work toward a resolution.

Resolution Process

Our goal is to find outcomes that are reasonable and fair. If an issue cannot be settled fully to your satisfaction, we will explain why and outline possible next steps.

Record Keeping

We document complaints, the actions taken, and their outcomes. These records help us identify patterns and strengthen our services.

Ongoing Improvement

Feedback allows us to adapt and refine our work. Complaints are seen as opportunities to prevent future problems and enhance our services.

Contact Us

Your Family’s Care Journey Starts with One Call - Contact Us Now 1-800-935-1381


Ready to See What Compassionate Care Looks Like?

We know this isn’t an easy decision – and you probably have a hundred questions running through your mind. That’s exactly why we’re here.

Whether you’re planning ahead, facing an urgent care need, or simply exploring your options, our care team is ready to listen without pressure and guide without judgment. We’ll take the time to understand your unique situation, answer your questions honestly, and help you navigate this important decision with confidence.

Call us today at [Phone Number] – speak directly with a care coordinator who can provide real answers about availability, care options, costs, and next steps. No automated systems, no waiting on hold.

Prefer to visit? We’d love to show you around and introduce you to our community. Schedule a personal tour at your convenience – morning coffee, afternoon tea, or anytime that works for your family.

Can’t talk right now? Send us a message below with your questions or concerns, and we’ll respond within 24 hours with the information you need.

Every journey begins with a single step. Let’s take it together.

We answer our phones 7 days a week, because care doesn’t take weekends off.

1-888-565-2125